MX Record Configuration: cPanel

Many different hosts use cPanel as their control panel. Here are some generic instructions that should apply to all (or at least most) of them.

  1. Log in to your cPanel account.
  2. In the Mail section, click MX Entry.
  3. If you have more than one domain, select the domain you’re using with MailRoute - look for this under the Domain heading.
  4. *Under Email Routing, select Local Mail Exchanger.
  5. Click the Change button.
  6. In the Add New Record section, create an MX record for MailRoute:
    • Priority: 1
    • Destination:
  7. Under MX Records, note any old MX records, in case you need them later.
  8. Under MX Records, delete any original MX records.

*PLEASE NOTE: Be sure to select Local Mail Exchanger (do not select Remote or Auto/Auto-Detect). Selecting Remote or Auto/Auto-Detect will generate a SMTP Authentication error, in the case of Auto/Auto-Detect some mail will come through while some will produce the SMTP Authentication error.

Selecting Local Mail Exchanger will resolve these issues. It is best to select Local Mail Exchanger the first time to minimize the delay in the record update.

Click here to link to cPanel documentation.

***Added Note: The instructions above are generic for different cpanel environments. You may have a different order to the steps above. It is important to make sure that Local Mail Exchanger is selected and sticking. You may need to select that first, then update your mx records or visa versa. You may also need to log out, log back in and double-check that Local is still selected. 


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