Understanding MailRoute's New Role Management System

Overview

MailRoute's Role Management system gives organizations fine-grained control over how their team members interact with our services. Available with Enterprise plans and above, this feature allows you to create custom roles with specific permissions while maintaining complete compatibility with existing configurations.

What's New?

The Role Management system introduces the ability to:

• Create custom administrative roles with specific permissions
• Set different access levels for different user groups
• Control feature access at a granular level
• Maintain security through controlled access
• Manage permissions efficiently across your organization

For Existing Customers

Your current setup remains unchanged. The new Role Management system:

• Preserves all existing permissions and access levels
• Maintains your current admin and user configurations
• Requires no immediate action from you
• Allows you to implement changes at your own pace

Key Features

Administrative Roles

• Create specialized admin roles for different responsibilities
• Limit access to sensitive settings
• Delegate specific administrative tasks
• Control access to billing and plan management
• Manage domain-wide quarantine settings

User Roles

• Control individual user capabilities
• Manage quarantine access levels
• Set content filter permissions
• Control login access
• Customize feature availability

Common Use Cases

Educational Institutions

• Restrict student access to essential features only
• Create specialized roles for faculty and staff
• Manage bulk quarantine settings efficiently
• Control forwarding and autoresponder access

Enterprise Organizations

• Create departmental admin roles
• Set up limited-access help desk accounts
• Manage security settings centrally
• Control feature access by department or role

Security-Focused Organizations

• Implement principle of least privilege
• Create audit-friendly access controls
• Manage sensitive feature access
• Control quarantine release permissions

Getting Started

Accessing Role Management

1. Navigate to your domain settings
2. Select "Roles" from the menu
3. Click "Add New Role" to begin customizing

Upgrading Your Plan

If you're currently on a Basics or Legacy plan:

1. Click "Upgrade Now" in the Role Management section
2. Select the Enterprise plan that fits your needs
3. Review and confirm the changes or contact our Sales team for more information.

Frequently Asked Questions

Q: Will my existing settings change when I upgrade?
A: No. Your current configuration remains exactly the same until you choose to make changes.

Q: Can I test new role configurations before applying them?
A: Yes. You can create new roles and add users gradually to ensure smooth transitions.

Q: What happens to existing admin accounts?
A: They retain all current permissions and can be customized whenever you're ready.

Q: Can I switch back to the basic configuration?
A: Yes. You can always revert to the default role configuration.

Q: How many custom roles can I create?
A: There is no fixed limit, though we recommend keeping the number manageable for your organization.

Need Help?

• Contact our sales team to discuss your specific needs: sales@mailroute.net
• Reach out to support for technical assistance: support@mailroute.net

Next Steps

Ready to explore Role Management?

1. Review your current admin and user needs
2. Identify potential custom role requirements
3. Plan your permission structure
4. Contact us to discuss your specific requirements