An important tool in controlling incoming emails is the Allow and Block setting in your dashboard.
You can prevent future emails from spammers (Block) or you can ensure that important and valued email arrives in your inbox (Allow).
Allow and Block are considered heavy handed tools which should be used sparingly. Incorrect blocking can inadvertently block important emails. Allow can permit forged emails to bypass our filters, no matter how spammy the email looks.
How They Work
Tells us that you would like all future emails to bypass our spam filters (we still will check for viruses and malware). By choosing Allow you are trusting that this sending domain or address is safe for the foreseeable future. If that domain becomes compromised in the future your domain will also be vulnerable to these emails.
It's important to note that spammers count on major and popular domains being on the Allow list.
Tells us you no longer want to receive any mail from a domain or email address. All future emails will be blocked and emails from that sender will be quarantined.
Tips for safe Allow Settings
- Do not Allow entire domains. Instead Allow specific email addresses rather than the entire domain
- A domain-based Allow list isn't as secure as an IP address-based list, because domains can be spoofed.
- Do not Allow major or popular domains. No banks, merchants, credit card companies, mobile carriers, Amazon or Microsoft (the two most often impersonated in the world)
- Ideally, Allow by sending IP/Server AND the email address for a more secure method.
- If you wish to Allow a major and/or popular domain, you can Allow the combination of IP/Server and domain in the Allow by IP/Server tab. That will ensure email from that domain only comes from the block of servers.
- Review your Allow list regularly and update/edit. When they pile up they can build gaps in email security.
- Review your user's Allow lists to ensure they're following safe practices
- If your domain or user has hundreds or thousands of Allow lists, they should all be reviewed and edited. This causes a major conflict with safe and efficient mail flow for the user or domain by not allowing our filters to do their job.
Tips for effective Blocking
- Add a domain/IP/Server to your domain-wide or user Block setting.
- In the case of bulk, opt-in marketing emails, which we consider 'ham', Block will largely be ineffective. In most cases blocking sending domains such as Amazonses or Mail Chimp will block other important emails from other services you regularly subscribe to.
- The sending email address changes with each opt-in marketing email making it impossible to Block
- Best method to no longer receive emails is to unsubscribe. Many opt-in mailings have safe and rigorous unsubscribe policies.
- Review your Block lists regularly and update/edit. When they pile up they can build gaps in email security.
- Review your user's Block lists to ensure they haven't inadvertently blocked an valid sender
- If your domain or user has hundreds or thousands of Block lists, they should all be reviewed and edited. This causes a major conflict with safe and efficient mail flow for the user or domain.
Additional Allow List Security
As a result of the large volume of phishing emails and forgeries received from these domains, we no longer Allow lists of freemail domains such yahoo.com, gmail.com, hotmail.com.
You can still Allow firstname.lastname@example.org but you will not be able to Allow freemail.com
- For false-positives in quarantine the best method is to 'Recover' rather than just Allow the sender. This will provide feedback for our Bayesian filters telling us it's not spam but legitimate mail.
- If your domain has hundreds or thousands of Allow and Block lists and you're experiencing high volumes of false-positives and/or forgeries, it might be wise to delete all entries and start over. This will allow our filters to work as they were intended.
*Ask our Support team if you would like a review of your current listings and make any security recommendations. Contact email@example.com.
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