Viewing the Full Headers of an Email

How to View Full Headers on Emails

When reporting any issues with emails, whether it's spam or a delivery delay, it essential that the full headers of emails are sent to Support.

All emails are made up of a header and the body and if you are reporting a spam problem, sending  attachments of both are needed.

Once you have the internet headers and email body, you can email them to us by sending them as an attachment to support@mailroute.net.

How do you find email headers? Here's how you can do this in various different email clients:

Mail.app (Mac OS X)

1. Select the message in your Inbox or other folder
2. From the View menu, select Message, and then select either Raw Source

 Outlook for Office 365

1. Double-click an email message to open it outside of the Reading Pane.

2. Click File > Properties.

3. Header information appears in the Internet headers box.
   Tip:  You can highlight the information in that box, press Ctrl+C to copy, and paste it into Notepad or Word to see the entire header at once.

Outlook 2010

1. Open the message in it's own window (via a double-click)
2. Click the File tab
3. Click Properties

The header information appears in the Internet Headers box.

Outlook 2007

1. Open the message in its own window (via a double-click)
2. On the Message tab, in the Options group, click the Dialog Box Launcher (small square with an arrow)

In the Message Options dialog box, the headers appear in the Internet headers box.

Outlook 2003

1. Open the message in its own window (via a double-click)
2. From the View menu, select Options...*

The message headers are at the bottom of the window, in a box labeled "Headers" or "Internet headers".

Outlook Web App (OWA)

1. Open the message in its own window (via a double-click)
2. Click the Message Details icon (an envelope with a small document over it)

Entourage (Mac OS X):

1. Open the message in a separate window (via a double-clic)
2. From the Message (Entourage 2008) or View (earlier versions) menu, select Internet headers.

Outlook 2011 (Mac OS X):

1. In your Inbox (or other folder), right-click or control-click the message, and then select View Source

Thunderbird 3.x (Windows, Mac OS X):

1. Click View, select Headers, and then choose All.

Zimbra:

1. Highlight the email, click ‘Actions’ in the menu bar, choose ‘Show Original’.

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Contact sales@mailroute.net or support@mailroute.net for more information. 

888.485.7726