"I released an email from Quarantine and it didn't arrive in my inbox/mailbox."
If this is happening to you, you're not alone. This is the number-one question from our customers: "Where is my released email? It never showed up!"
We hesitate to say "100% of the time", so 99% of the time, the issue is with additional filtering.
If MailRoute thought the mail looked suspicious and placed it in your quarantine folder, then it's likely someone else will think it looks spammy or like a virus too.
Please check for any other filtering on your system: Does your email host provide some form of filtering? Is there filtering on your email server, or your desktop? If so, the email is probably in there.
If you cannot find the mail, let us know and we'll confirm that the mail was indeed released from your quarantine and delivered to your server, but we cannot control what happens to it once we complete our secure delivery of your mail.
We're always here to help, 24/7: email@example.com or submit a ticket through the help desk at support.mailroute.net.
Thank you for using MailRoute!
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