Overview for Users


What is MailRoute?

MailRoute is a service that sits between your emailbox and the rest of the world. It filters spam and viruses out of your email; bad mail is deleted, suspicious mail is quarantined, and clean mail is delivered. 

As an end-user, you can simply sit back and enjoy the safe and secure spam and virus free email environment that your email system administrators have created for you.


Quarantine Notifications

From within this email notification you can view a list of new mail in your quarantine. You can view each item and delete it, release it from quarantine so that it is delivered to your mailbox, blacklist the sender or whitelist and release it.

Whitelisting means that mail from that domain or mailbox will always be allowed through to you and will not be filtered (except for viruses).

We recommend not whitelisting your own domain or freemail domains such yahoo, gmail, hotmail etc as it allows forged emails through no matter how spammy they are.

The frequency of notifications can be set to individual needs; e.g. hourly, daily, twice weekly. Keep in mind that the notifications are only sent if there is new mail received.





Using My MailRoute Account

Login to your MailRoute account here. If you don’t know your password, you can request a new one by clicking the link “Create a new password”.

Most users will find that the standard filter settings suit them perfectly, but if you have specific needs or want to tweak the settings, you can easily customize the filtering.


Received spam? Please send it to abuse@mailroute.net so that we can use it to train our servers.  Please send the email in the following format for abuse or for support enquiries: How to Forward an Email as an Attachment



Learn more about how to use MailRoute with these brief articles.


Start a free 30-day trial today.

Contact sales@mailroute.net or support@mailroute.net for more information. 


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