Service Overview
MailRoute Hosted Mail provides integrated email hosting with our industry-leading filtering service. This guide provides the information you need to effectively present and support this service for your customers.
Target Markets
Current Email Filtering Customers
- Natural extension of existing service
- Single vendor simplification
- Unified support experience
- Seamless integration
Microsoft 365/Google Workspace Users
- Cost savings opportunity
- Improved support experience
- Simplified administration
- Maintained functionality
On-Premises Server Users
- Infrastructure cost elimination
- Reduced maintenance burden
- Enhanced reliability
- Improved security
Compliance-Focused Organizations
- US data residency options
- US citizen support staff
- Background-checked employees
- GCC/GCC High alternative
Service Details
Core Features
- 50GB storage per user standard
- Full IMAP/POP3 support
- Web-based email access
- Email forwarding
- Autoresponders
- 99.999% uptime guarantee
Add-On Options
- Unlimited storage ($0.25/GB/month)
- Professional migration service ($15/user)
Plan Integration
Pricing per user per month is wholesale $2.25 for Hosted Mail plus your current price based on volume:
- Basics Plan + Hosted Mail
- Enterprise Plan + Hosted Mail
- Enterprise US Plan + Hosted Mail
- Compliance Plan + Hosted Mail: Contact sales
Migration Support
Supported Platforms
- Microsoft 365
- Google Workspace
- Standard IMAP servers
Migration Options
-
Self-Service
- Customer-managed process
- Standard email client tools
- Documentation provided
- No additional cost
-
Professional Service
- Full-service migration
- $15 per user
- Managed process
- No service interruption
Migration Process
-
Pre-migration
- Account creation
- DNS preparation
- Timeline planning
-
Data Transfer
- Initial sync
- Incremental updates
- Configuration copy
-
Cutover
- DNS update
- Final sync
- Verification
Competitive Advantages
vs Microsoft 365
- Better pricing
- Superior support
- Simpler administration
- Integrated filtering
vs Google Workspace
- Cost effectiveness
- Enhanced security
- Better support
- US data options
vs Traditional Hosting
- Enterprise-grade features
- Integrated security
- Professional support
- Migration assistance
Sales Approaches
Cost Savings Focus
- Calculate current costs
- Compare total solution price
- Show ROI timeline
- Include support benefits
Security Focus
- Integrated filtering
- US data residency
- Compliance features
- Access controls
Simplification Focus
- Single vendor
- Unified support
- Integrated management
- Streamlined billing
Implementation Timeline
Typical Schedule
- Setup: 1 day
- Migration: 1-3 days
- Testing: 1 day
- Cutover: Hours
- Total: 3-5 days typical
Critical Success Factors
- Clear communication plan
- Realistic timeline
- Resource availability
- User preparation
Support Resources
Customer Support
- 24/7 availability
- US-based team
- Multiple channels
- Priority response
Next Steps
- Review documentation
- Identify prospects
- Schedule training
- Begin customer outreach
Contact Information
- Sales Support: sales@mailroute.net
- Technical Support: support@mailroute.net
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