MailRoute Support
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Recent activity by MailRoute Support-
[Mobile] Apple iOS/iPadOS Mail
Configure your iOS email client to access your MailRoute Hosted Mail or use our SMTP Auth Relay Service. If you are a user of the MailRoute Managed Email Membership Service (MEMS) (such as a memb...
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How to Sync Microsoft Office 365 Government/GCC High Users, Groups and Distribution Lists with MailRoute
MailRoute has created a full level API-level integration for more efficient management of your Microsoft Office 365 Government/GCC High users. Our system will sync to Microsoft Office 365 Governm...
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Mail Log - Live, Real-Time, Searchable, Logging Data
Real-time, searchable logs for MailRoute Administrators Getting Started Login to MailRoute's dashboard with your Admin credentials The Mail Log is located at the top right in the Admin Menu. You...
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Njabl.org Rejections
As of Jan 02/2019, the domain name njabl.org was set to expire and DNS servers were switched to Tucows autorenew servers which would cause any lookups by servers still not having removed the conf...
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Office 365 Outbound - December 5, 2018
Office 365 Outbound There was a temporary issue with outbound email relay for some of our o365 customers. A small subset of our servers were affected as a result of Microsoft, for the very first...
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The Filtering Process
MailRoute uses a multi-layered approach to email filtering. Our process looks like this: Adaptive Blocklisting This is our first layer of defense. Incoming connections are checked and denial o...
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Outbound Email Blocked by SpamCannibal DNSBL
There are reports of customers receiving messages which indicate their outbound email has been blocked by a recipient domain because of a blacklisting on SpamCannibal DNSBL. We have been made aware...
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Security, Privacy and Architecture of MailRoute, Inc. and its Affiliates
Security, Privacy and Architecture of MailRoute, Inc. and its Affiliates Published: May 15, 2018 MR’s Corporate Trust Commitment MR (as defined in the MailRoute Protection Addendum (the “Addendum”...
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GDPR FAQs – EU Customer Privacy Notice
GDPR Privacy Statement FAQs Personal data Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural...
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Data Processing Addendum
The attached PDF file contains the MailRoute Data Processing Addendum as it relates to General Data Protection Regulations (GDPR).