MailRoute Support
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Recent activity by MailRoute Support-
System Status
March 28, 2026 We had a server cluster face a DOS attack and it caused mail to backup between approximately 13:00 EST 2026-03-28 and 06:00 EST 2027-03-29. Not all mail was affected - approximate...
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Best Practices for Changing MX Records
OverviewWhen implementing MailRoute's email filtering service, you'll need to update your domain's MX records. Many customers believe this process is complex and worry about potential email service...
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Datacenter Move Notification: Sunday, March 9, 2025
Move completed within the Scheduled Maintenance Window All services are operational within our new datacenter. Scheduled Maintenance Window Our datacenter migration from Los Angeles (LA) will t...
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Postponed - Friday, February 14 to Saturday February 15. Urgent Notice. Data Center Move - Mail Logs, Quarantine and Continuity Affected
Postponed - Until further notice. Update: February 15. 10:05 am PST. The data center has halted our move due to issues stemming from yesterday's move (not our servers). We will update when we have...
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MailRoute Hosted Email Service - Customer Onboarding Process
Overview This document outlines the process for onboarding new customers to MailRoute's hosted email service. The process ensures a smooth transition with minimal email disruption for customers, wh...
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MailRoute Role Management & Permissions Guide
Important Note for Existing Customers MailRoute's new role management system has been designed to maintain complete continuity with your existing setup. Your current permissions and access levels r...
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MailRoute Hosted Mail - Reseller Guide
Service Overview MailRoute Hosted Mail provides integrated email hosting with our industry-leading filtering service. This guide provides the information you need to effectively present and suppor...
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MailRoute Hosted Mail Service Guide
Overview MailRoute Hosted Mail provides comprehensive email hosting integrated with our industry-leading filtering service. Whether you're currently using in-house servers, Microsoft 365, Google W...
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Understanding MailRoute's New Role Management System
Overview MailRoute's Role Management system gives organizations fine-grained control over how their team members interact with our services. Available with Enterprise plans and above, this feature...
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Scheduled Maintenance- Sunday, December 22, 2024
When: Sunday, December 22, 2024. 10pm - 2am PST What: Scheduled Maintenance What's Affected: MailRoute Control Panel will be down for a period of time during this timeframe. The Control Panel m...