MailRoute Support
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Articles
Recent activity by MailRoute Support-
Njabl.org Rejections
As of Jan 02/2019, the domain name njabl.org was set to expire and DNS servers were switched to Tucows autorenew servers which would cause any lookups by servers still not having removed the conf...
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Office 365 Outbound - December 5, 2018
Office 365 Outbound There was a temporary issue with outbound email relay for some of our o365 customers. A small subset of our servers were affected as a result of Microsoft, for the very first...
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The Filtering Process
MailRoute uses a multi-layered approach to email filtering. Our process looks like this: Adaptive Blocklisting This is our first layer of defense. Incoming connections are checked and denial o...
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Outbound Email Blocked by SpamCannibal DNSBL
There are reports of customers receiving messages which indicate their outbound email has been blocked by a recipient domain because of a blacklisting on SpamCannibal DNSBL. We have been made aware...
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Security, Privacy and Architecture of MailRoute, Inc. and its Affiliates
Security, Privacy and Architecture of MailRoute, Inc. and its Affiliates Published: May 15, 2018 MR’s Corporate Trust Commitment MR (as defined in the MailRoute Protection Addendum (the “Addendum”...
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GDPR FAQs – EU Customer Privacy Notice
GDPR Privacy Statement FAQs Personal data Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural...
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Data Processing Addendum
The attached PDF file contains the MailRoute Data Processing Addendum as it relates to General Data Protection Regulations (GDPR).
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Subject Access Request
The attached PDF file contains the MailRoute Subject Access Request form.
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Infrastructure and Sub-processors for MailRoute, Inc. and its Affiliates
Infrastructure and Sub-processors for MailRoute, Inc. and its Affiliates Published: May 22, 2018 Scope This documentation describes the infrastructure environment, sub-processors material to MR'...
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Data Protection Policy Statement
Data Protection Policy Statement Introduction 1.1 Background to the General Data Protection Regulation (‘GDPR’) The General Data Protection Regulation 2016 replaces the EU Data Protection Direc...