Configure your iOS email client to access your MailRoute Hosted Mail or use our SMTP Auth Relay Service.

If you are a user of the MailRoute Managed Email Membership Service (MEMS) (such as a member of a professional organization or alumni group) and using only the MEMS email forwarding service, the IMAP account will not store any of your email - it will be forwarded appropriately.

Users of the MailRoute Hosted Mail Service have full IMAP mailbox and storage capabilities.

TL;DR (Too Long, Didn't Read)

Choose whether you wish to manually configure your email client or use a "mobileconfig" profile to set up your email client.  The latter is simpler, but locks your email client configuration in place.  The former has more steps, but is most flexible.

If you choose to use the mobileconfig method, download the mobileconfig profile or email it to yourself and install the profile using the System Settings -> General -> Device Management.  You'll need to provide your MailRoute password.

If you choose to configure your client manually, gather the info from our Control Panel by clicking the SMTP Auth Relay tab on the left menu.  You'll have to click the eye icon to view your passwords.  If you don't have a local password set up, you'll be asked to create one.  The Inbound (IMAP) and Outbound (SMTP) servers may have different logins and will have different passwords.   Go into your iOS Mail App  and add a new account using those settings.

When you send email, click the From address to choose your new account for sending email.  It'll pass SPF, DKIM, DMARC checks.  Congratulations!

First Step - Choose how you wish to configure your email client.

Choose whether you wish to manually configure your email client or use a "mobileconfig" profile to set up your email client.  The latter is simpler, but locks your email client configuration in place.  The former has more steps, but is most flexible.

Long Version - Mobileconfig method

Step 1.  Obtain your Configuration Profile (.mobileconfig) file

1. Login to the MailRoute Control Panel
   
   
2. Click on "My Setttings" at the top menu, and then on "SMTP Auth Relay" on the left menu:
   
   
   
   
3. Download or email the Configuration Profile (.mobileconfig file) to your device. You may either download it directly to your device, or send it to yourself as an email attachment.  Safari and the Apple mail clients are able to directly install the mobileconfig files.
   
   

Step 2.  Installing Configuration Profiles on iOS and iPadOS devices

1. If from your email client, tap on the profile to download it.
   
   

2. Go to the Settings app.  You shoul d see Profile Downloaded in the main screen (ios 17) or you may need to visit Settings -> General  -> Profiles on older versions of the OS.
   
   
   
   

3. Tap Install to install the profile.  A .mobileconfig file will be installed on your iOS or iPadOS device.  During installation, the user is asked to enter necessary information, such as passwords that weren’t specified in the profile.   
   
   
   
   

4. Launch your Email App, and your new account will be there.  You may be asked for your passwords again.  

Long Version - Manual Configuration

Gather the info you need to configure your email client

To configure your email client to use the MailRoute SMTP Auth Relay service for outbound email relay, you will need to gather some info from the MailRoute Control Panel and then configure your email client. 

1. Login to admin.mailroute.net and click the My Settings link at the top of the page.
   
   
2. Click the SMTP Auth Relay tab in the Settings menu on the left side of the page. 
   
   
   
   
3. Gather your info!  You can click the copy icon  to copy the values of any field.
   
   There are separate Inbound (IMAP) Server and Outbound (SMTP) Server configurations.  You'll need both:
   
   
   Inbound (IMAP) Server Password:  Click the eye icon to display your password .  If you haven't set a local MailRoute password yet, you will be prompted to do so.   Your Inbound (IMAP) Server password may be the same as your Control Panel login password.  You'll be shown this, if this is the case.  
   
            
   
   Outbound (SMTP) Server Password:  Click the eye icon to display your password. Accept the Terms of Service:
   
            
   
   By the way, you can generate a new password for your Outbound (SMTP) Server at any time.

Configure your email client

1. Go to the Settings App, and choose Mail.
   
   
   
   
2. Tap Accounts:
   
   
   
   
3. Tap Add Account:
   
   
   
   
4. Tap Other from the list of account types:
   
   
   
   
5. Tap Add Mail Account
   
   
   
   
6. Enter in the info:
        Name: Enter your full name
        Email: Enter your email address for this account
        Password: Enter your Inbound (IMAP) Server Password
        Description: Give it a nice description
   
   
7. Then tap Next
8. Here's where you fill in all the detail you gathered before:
   
   Make sure IMAP is selected at the top.
   
        Incoming Mail Server
             Host Name: Inbound (IMAP) Server Name:
             User Name: Inbound (IMAP) Login
             Password: Inbound (IMAP) Password
   
        Outgoing Mail Server
             Host Name: Outbound (SMTP) Server Name:
             User Name: Outbound (SMTP) Login
             Password: Outbound (SMTP) Password
   
   Then tap Next.
   
   
   
   
9. Choose just the Mail type to enable for this account.  Tap Save:
   
   
   
   

You are ready to go!

Using your new account to send email

When you compose a new email, you can choose to send it from your new account.  This may vary slightly in different versions of iOS.  But you should get the gist of the idea.

1. Tap on your email account to change it:
   
   
   
   
2. Tap on your From address:
   
   
   
   
3. Choose your new email account for sending mail!
   
   

Have fun!  Thanks for using MailRoute!