How to Set Up Email Forwarding

Some MailRoute plans, such as Enterprise and Compliance, include our Forwarding feature which allows for mail to be forwarded to another address without breaking SPF, DKIM or DMARC.  

*If you would like Forwarding and are not sure of your plan or would like to upgrade, please contact support@mailroute.net

A Note About Forwarding

Having your email client or your server doing forwarding can be very problematic.  Different mail services and mail clients do it in different ways. In one way, they simply redirect the mail and leave the SMTP sender envelope intact. Messages forwarded this way almost certainly fail SPF and DMARC checks. 

MaiRoute Uses SRS

With MailRoute, we forward your mail using proper re-sending protocols to ensure optimal mail deliverability. In order to not break SPF when forwarding email, we use something called SRS (Sender Rewriting Scheme)  (https://en.wikipedia.org/wiki/Sender_Rewriting_Scheme).  This rewrites the SMTP Envelope sender so that it will pass SPF checks - without this, any email forwarded from a domain with an SPF record will fail SPF checks.  And if an email fails SPF checks, it increases the chances that it will fail DMARC checks as well.

How to Set Up Forwarding

To set up Forwarding with MailRoute the Customer Administrator must first request the feature to be enabled by sending an email request to support@mailroute.net

Once this request has been approved and enabled, Admins and Users can create the necessary forwarding addresses in the selected mailboxes.

*Please note forwarding is not available for distributions lists.

MailRoute Control Panel Instructions

Login with your MailRoute credentials to admin.mailroute.net

Select Forwarding from the menu on the left.  Click the Enabled toggle. 

If you want a copy of the email to go to both the parent address and the forwarded address, click on the Keep a local copy toggle. 

Click Add:

Add the address where mail will be forwarded.  A verification email email with a link will be sent to the recipient. This ensures the recipient wishes to receive forwarded emails from this address.

Click Save.

You will receive this notice.

The forwarded address will receive an email like this:

Click on the link to confirm the request.

Before the email verification link is confirmed you will see the details here:

Once the forwarding recipient has confirmed that they wish to receive the forwarded message, email forwarding will commence.

That's it!  You've set up a forwarded email!