Quarantine Notifications

Overview, Customization & How To Ensure Receipt/Delivery 

We can send notifications of messages in the quarantine right to your inbox. If your domain administrator has provided us with a complete list of mailboxes for your domain, then this feature is available to you. Notifications can be customized by account admins to provide different permissions.

 

You can view each piece of mail: Allow, Recover, or Allow and Recover, simply by clicking the links in the notification. You do not need to login to your MailRoute account.

 

A quarantine notification looks like this:

 

 

 

Setting Up Your Quarantine Notification

You can choose timezone, days of the week and times of day, in limitless configurations, to schedule receipt of notifications, or go with the default setting your administrator has chosen.

Go to the Quarantine tab in your Dashboard and above the Quarantine box there is the Notification Schedule and click on the Schedule.

 

 

 

Please note: Notifications are only sent out if there is something new to report since the last notification was delivered. 

 

 

How To Customize Quarantine Notifications

Administrators can control what domain end-users can view and can action in their quarantine reports by customizing quarantine notification emails for their domain. Follow the step by step instructions on how to enable or disable quarantine settings.

 

The content of the quarantine notifications can also be modified for your users in this section.

 

To Begin the Customization Process:

 

1. Login to MailRoute Control Panel with your Administrator credentials

2. In the Domain Detail Page scroll down to Notification Preferences in Domain tab:

 

 

3. Customizing Quarantine Notification Email

Choose which category is visible to users:

Spam - email that is considered spam by content filters. A standard spam score is 7 unless your settings have been changed

Virus - email has been identified as infected with a virus or malware.

Banned -emails with banned filetypes are messages that contain various types of dangerous enclosures. The standard filetypes blocked by this filter include: .bat, .cmd, .com, .cpl, .dll, .exe, .pif, .scr, .js, .jar and .vbs. These restrictions apply to files embedded inside other files, like zip or tar files too.

Blocked - emails that have been blocked by a user or in the domain-wide settings are listed here.

 

4. Customizing Actions in the Quarantine Notification

Allow Action - Enable or disable users being able to 'Allow' a sending address. 

Recover Action - Enable or disable users being able to 'Recover' an email from quarantine.

 

5. Customizing Quarantine Notification Email Content 

Use the notification template to create quarantine notification content

 

Subject - Fill in custom subject for quarantine notification emails or leave empty to use default one (Quarantine Notification)

 

You can customize content of quarantine notification emails with the following placeholders: 

{{ email }} - user email

{{ date }} - date of notification

{{ service_name }} - name for your filtering service

{{ messages_count }} - how many new messages in quarantine

{{ login_link }} - link to the login page

{{ admin_notice }} - notification for admins

{{ user_notice }} - notification for users

 

Dear {{ email }}:

                  <br>You have {{ messages_count }} NEW quarantined messages as of {{ date }}

                  <br>The following is a list of email messages that have been blocked by the {{ service_name }} email filtering service.

                  <br>To recover a message to your inbox, allow the sender, or view the message, visit the corresponding URL.  You will be taken right to the Quarantine.

                  <br>Messages will be automatically removed from the SpamStore after 15 days.

                  <br>{{ admin_notice }}

                  <br>{{ user_notice }}

 

6. Select Save to save your edits/customizations.

 

How To Ensure Delivery of Notifications

Notifications contain spammy messages, so they do raise red flags when passing through spam filters.

If you're using MailRoute as part of a layered system of email protection -- i.e., in conjunction with another service or filter -- then please:

Allow List:   noreply@mailroute.net 

This will ensure that notifications get through the various filters and are delivered to your inbox, from where you can manage your MailRoute Quarantine.

 

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Contact sales@mailroute.net or support@mailroute.net for more information. 

Support: 888.485.7726