MailRoute Support
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Activity overview
Latest activity by MailRoute Support-
MailRoute Support created an article,
cPanel - Locking Down the Server
To configure your cPanel host to bypass the internal SpamAssassin filter and to discard, reject, or file email that did not pass through MailRoute, simply follow these steps: 1. Login to you...
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MailRoute Support created an article,
Configuring Exchange 2016 Outbound
Use the EAC to create a Send connector to route outbound email through a smart host In the EAC, navigate to Mail flow > Send connectors, and then click Add . In the New send connector wizard, s...
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MailRoute Support created an article,
Help Desk Spam Emails
There appears to have been a breach in our Help Desk software and that some email may have been sent that appears to come from the support@mailroute.net address. We've blocked that from sending out...
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MailRoute Support created an article,
System Status
All systems normal
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MailRoute Support created an article,
Mail Log - Live, Real-Time, Searchable, Logging Data
Real-time, searchable logs for MailRoute Administrators Getting Started Login to MailRoute's dashboard with your Admin credentials The Mail Log is located at the top right in the Admin Menu. You...
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MailRoute Support created an article,
Whitelisting and Blacklisting Best Practices
An important tool in controlling incoming emails is the whitelisting and blacklisting setting in your dashboard. You can prevent future emails from spammers (blacklisting) or you can ensure tha...
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MailRoute Support created an article,
Quarantined Web Forms - Troubleshooting and Resolution
If you're finding your company web forms are routinely quarantined as spam, there are few adjustments you can make to resolve this issue. It's a common issue caused by web programmers who don't rea...
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MailRoute Support commented,
Mail in the quarantine is classified as spam. Our filters have done their job and have 'blacklisted' the email already so there is no need for any further action. If you have any spam or unwa...
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MailRoute Support commented,
If you follow our Announcements page, you can see our System Status here: https://support.mailroute.net/hc/en-us/articles/360010577594-System-Status
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MailRoute Support created an article,
Zoho
To use MailRoute with Zoho, you will need to turn off spam filtering. Login to Zoho Mail account as domain administrator. Click on Control Panel (on the top right) >> Mail & Docs >> Mail Administ...