MailRoute Support
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Activity overview
Latest activity by MailRoute Support-
MailRoute Support created an article,
System Status
3/25/2020 10:40 PST. Mail delivery delays. 3/25/2020 11:10 PST. All mail has now been delivered and no mail was lost. Post Analysis: At 2020-03-25 16:04 hours, the ISC stopped refreshing sig...
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MailRoute Support created an article,
Mail Log - Live, Real-Time, Searchable, Logging Data
Real-time, searchable logs for MailRoute Administrators Getting Started Login to MailRoute's dashboard with your Admin credentials The Mail Log is located at the top right in the Admin Menu. You...
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MailRoute Support created an article,
Quarantined Web Forms - Troubleshooting and Resolution
If you're finding your company web forms are routinely quarantined as spam, there are few adjustments you can make to resolve this issue. It's a common issue caused by web programmers who don't rea...
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MailRoute Support commented,
Mail in the quarantine is classified as spam. Our filters have done their job and have 'blacklisted' the email already so there is no need for any further action. If you have any spam or unwa...
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MailRoute Support commented,
If you follow our Announcements page, you can see our System Status here: https://support.mailroute.net/hc/en-us/articles/360010577594-System-Status
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MailRoute Support created an article,
Zoho
To use MailRoute with Zoho, you will need to turn off spam filtering. Login to Zoho Mail account as domain administrator. Click on Control Panel (on the top right) >> Mail & Docs >> Mail Administ...
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MailRoute Support created an article,
Blacklisting option has been removed from Quarantine and Quarantine Notifications
Yes, we removed a feature, and since that's something we don't often do, I thought I should explain why we decided to do this.When we launched our service, our quarantine notifications contained li...
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MailRoute Support created an article,
Cogent Routing Issues Between US and EU
We have determined that Cogent is having some routing issues between the US and the EU region (Sept 4, 2019. 9:00am PST). The issues have been reported and we are monitoring the status at this...
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MailRoute Support created an article,
Protect Your Productivity from Hurricane Dorian with Free Continuity from MailRoute
Activate Continuity free of charge today for 30 days of guaranteed email delivery regardless of your location MailRoute will deliver your email to a web portal that you can access while your ma...
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MailRoute Support created an article,
Virus Email Release - For Administrators Only
Occasionally there are emails in the virus tab of the quarantine that users want released, even though our AV filters have identified them as potentially infected with malware. Sometimes they...