MailRoute Support
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Activity overview
Latest activity by MailRoute Support-
MailRoute Support commented,
Official comment The searchable mail log feature for Admins was added March 15, 2020.
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MailRoute Support created an article,
Single Mailserver Delays - September 8, 2020
A single mailserver in our Los Angeles data center has been flooded with spam from a large and previously trusted sender which has caused a backlog of the regular processing of email. We have remov...
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MailRoute Support created an article,
Marketing Site Temporarily Down - August 24, 2020 4:02 PST
Our mailroute.net marketing site is temporarily down. This is not associated with our customer portal or email filtering operations- you can login at admin.mailroute.net.
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MailRoute Support created an article,
cPanel - Locking Down the Server
To configure your cPanel host to bypass the internal SpamAssassin filter and to discard, reject, or file email that did not pass through MailRoute, simply follow these steps: 1. Login to you...
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MailRoute Support created an article,
Configuring Exchange 2016 Outbound
Use the EAC to create a Send connector to route outbound email through a smart host In the EAC, navigate to Mail flow > Send connectors, and then click Add . In the New send connector wizard, s...
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MailRoute Support created an article,
Help Desk Spam Emails
There appears to have been a breach in our Help Desk software and that some email may have been sent that appears to come from the support@mailroute.net address. We've blocked that from sending out...
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MailRoute Support created an article,
System Status
All systems normal
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MailRoute Support created an article,
Mail Log - Live, Real-Time, Searchable, Logging Data
Real-time, searchable logs for MailRoute Administrators Getting Started Login to MailRoute's dashboard with your Admin credentials The Mail Log is located at the top right in the Admin Menu. You...
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MailRoute Support created an article,
Whitelisting and Blacklisting Best Practices
An important tool in controlling incoming emails is the whitelisting and blacklisting setting in your dashboard. You can prevent future emails from spammers (blacklisting) or you can ensure tha...
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MailRoute Support created an article,
Quarantined Web Forms - Troubleshooting and Resolution
If you're finding your company web forms are routinely quarantined as spam, there are few adjustments you can make to resolve this issue. It's a common issue caused by web programmers who don't rea...