MailRoute Support
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Votes on activity by MailRoute Support-
How to Forward an Email as an Attachment
In order to fully analyze the message that made it through our filters, we ask that you send the email exactly as you received it. The intact headers and body must not be changed or modified in ...
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How to Sync Microsoft Office 365 Government/GCC High Users, Groups and Distribution Lists with MailRoute
MailRoute has created a full level API-level integration for more efficient management of your Microsoft Office 365 Government/GCC High users. Our system will sync to Microsoft Office 365 Governm...
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Single Mailserver Delays - September 8, 2020
A single mailserver in our Los Angeles data center has been flooded with spam from a large and previously trusted sender which has caused a backlog of the regular processing of email. We have remov...
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Website Submission Form Troubleshooting
Unfortunately, it's very common for web developers who write scripts for submission forms to send email with the SMTP envelope "MAIL FROM" address set to the address provided by the user who submit...
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Postponed - Friday, February 14 to Saturday February 15. Urgent Notice. Data Center Move - Mail Logs, Quarantine and Continuity Affected
Postponed - Until further notice. Update: February 15. 10:05 am PST. The data center has halted our move due to issues stemming from yesterday's move (not our servers). We will update when we have...
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Recent PayPal Invoice Scams: What's Happening and What You Should Know
We've observed a sophisticated new scam involving PayPal's invoice system that's affecting email users worldwide. Here's what you need to know about these messages and how to protect yourself. Ho...
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Gmail and Google Rejecting Email with Missing or Incorrect SPF records - March 3, 2022
It appears that Google has increased requirements for email delivery, particularly with SPF settings. Emails are being rejected from domains that do not have SPF records or violate SPF. We recommen...
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Allow and Block Best Practices
An important tool in controlling incoming emails is the Allow and Block setting in your dashboard. You can prevent future emails from spammers (Block) or you can ensure that important and value...
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Blocklisting/Allow listing Isn't Working! A Troubleshooting Guide
If you're receiving emails from sources you have previously Blocklisted, or not receiving emails from sources you've put in your Allow list, there may be some factors to look into. Here are...
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Infrastructure and Sub-processors for MailRoute, Inc. and its Affiliates
Infrastructure and Sub-processors for MailRoute, Inc. and its Affiliates Published: May 22, 2018 Scope This documentation describes the infrastructure environment, sub-processors material to MR'...